Refund & Cancellation Policy

We want you to be confident when joining Fit Station Gym. This policy explains how cancellations, refunds, and membership freezes are handled.

1. Trial & First Visit

Free tours and trial sessions, where offered, are complimentary and non-refundable.

2. Membership Refunds

• Within 7 days of purchase: if you have not used the facility more than twice, you may request a full refund less applicable payment-gateway charges.
• After 7 days or 3+ visits: memberships are non-refundable except in cases of medical inability (with valid certificate) — in which case a pro-rated refund or credit will be offered.
• Personal Training packages are non-refundable once the first session is delivered; unused sessions may be transferred within validity.

3. Cancellation

You may cancel an unused membership in writing to fitstation.hsr@gmail.com. Cancellations are effective from the date of acknowledgement.

4. Membership Freeze

Quarterly and annual memberships may be frozen for up to 30 days per year on medical or travel grounds with prior written request.

5. Refund Processing

Approved refunds are processed within 7–10 business days to the original payment method.

6. Non-Refundable Items

• Registration / one-time joining fees.
• Merchandise and supplements once opened.
• Event, workshop, and competition tickets after the event date.

7. Contact

For any refund or cancellation request, email fitstation.hsr@gmail.com or call +91 93533 76277.